The Resolution Revolution
Tired of traditional grievance procedures that leave everyone feeling worse? There’s a better way. The Resolution Framework offers a fresh, human-centred approach that transforms workplace conflicts into opportunities for growth and stronger relationships.
Why choose the Resolution Framework?
Success story: NEXT PLC
When retail giant NEXT PLC implemented the Resolution Framework across their 700 stores and 46,000 employees, the results were remarkable:
- 48% decrease in disciplinary events
- 11% reduction in formal grievances
- £1,101 average saving per case through early resolution
- 8.2/10 manager satisfaction rating with the new approach
Store managers embraced their new ability to resolve issues locally, while employees responded positively to the more open, two-way communication style. As one manager noted: “It makes conversations easier to have, resulting in a more open culture in stores. Being more honest gets better results from our teams.” The framework didn’t just save money – it transformed workplace relationships. By replacing warnings with reminders and hearings with resolution meetings, NEXT created a more supportive, adult-to-adult approach to workplace issues that aligns perfectly with their values.
“TCM’s framework for handling workplace conflicts has truly impressed us, matching what our people need. Introducing ‘Resolution’ into our stores has empowered our managers to approach early stage conversations with their teams in a supportive and non-confrontational way.”
Benefits for your organisation
The Resolution Framework™ delivers the following benefits to your organisation:
- Significantly reduce time and costs spent on formal procedures
- Protect valuable working relationships and retain talented staff
- Align conflict resolution with your organisational values
- Create a more collaborative, productive workplace culture
- Reduce risks of litigation and reputational damage
- Full compliance with ACAS guidelines and employment law
- Drive measurable improvements in employee engagement
For your Employees
The traditional HR systems and management process undermine employee experience (EX) and they erode wellbeing, engagement and inclusion. The Resolution Framework™ helps organisations to enhance their EX (Employee Experience). The benefits are vast:
- It puts people before process. Your employees feel in control, and they have access to a wide range of proven remedies for resolving issues at work.
- Your employees have a voice and the opportunity to be heard exists throughout the Resolution Framework™. When they speak up, or when there is a problem at work, they know that they will be listened to and they will be treated with respect.
- It reduces the stress and the uncertainty which is proven to undermine employee morale and productivity.
- It offers a psychologically safe approach for resolving issues at work.
- It creates a happier, healthier and more harmonious workplace where we can all thrive and be the best versions of ourselves.
For your Managers
The Resolution Framework™ takes the adversity out of diversity and the grief out of grievances. It gives your managers the tools that they require to spot issues early, to respond appropriately and to support the development of a fair, just, inclusive, sustainable and high performing culture – a transformational culture.
- Gain practical tools to resolve issues early and effectively
- Spend less time on formal procedures and paperwork
- Build confidence in handling challenging conversations
- Access expert support when needed
- Maintain better team relationships and performance
- Develop coaching and mediation skills
- Focus on prevention rather than cure
“The resolution training that The TCM Group team delivered was first class – engaging, thought provoking and highly professional. David’s collaborative, future focused and solution focused approach to conflict resolution really resonated with me and my team and aligns neatly with our brand values and people strategy.”
“An insightful and impactful course that will deliver genuine value in a number of different ways for our business. I will apply this learning every day – these are core skills, insights and values that I can employ in my day job. I can also use the practical tools and techniques to help with specific conflict resolution scenarios and business change needs.”
For your Customers
Good Customer Experience (CX) is directly aligned to good Employee Experience (EX). As a result of integrating a Resolution Framework your customers benefits from:
- Highly motivated employees who feel valued and engaged. As a result, they can focus on putting the customer first.
- A ‘can do’ attitude which permeates through the organisational culture.
- Knowing that your company is innovative and creative knowing that mistakes and failure will be responded to in a just and fair manner.
- A culture where customer concerns or complaints are resolved quickly and constructively.
Want to learn more?
Complete this short form and we will be in touch with you to answer any questions that you have about the Resolution Framework™.
