DEVELOPING AN INTERNAL MEDIATION SCHEME

In 2001, TCM was one of the first companies to pioneer the use use of internal mediation schemes. We were also behind the development of one of the largest internal mediation programmes in the world - the UK Civil Service Mediation Scheme (CSMS). We have worked with over 500 organizations globally to develop internal mediation programmes which includes training teams of fully accredited mediators, designing mediator development programmes, delivering line management and HR training, embedding case management systems, creating administrative documentation and providing ongoing quality assurance processes.

Whether you already have an internal mediation scheme, or if the process is new to your organisation, the implementation of a Resolution Framework™ is sure to increase the uptake of mediation processes to resolve conflicts, concerns and complaints across your organization. To integrate an internal mediation scheme, there are several key areas you will need to develop. A pool of mediators should be trained, and the scheme will need to be embedded into your organization’s systems, processes and culture.

We understand that every organisation is unique, and for that reason, each internal mediation scheme we develop is tailored around your needs, goals and context. See the image below for details of the process used for building an internal mediation scheme.

If you already have an internal mediation scheme, we will ensure that the Resolution Framework™ integrates fully and is aligned to your current activities. If you don’t have an internal mediation scheme, or it requires some updating, we can support you at each step of the way.

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What are the benefits of an internal mediation scheme?

Organisations that work with TCM to establish an internal mediation scheme are building on their commitment to create an organisation where people are able to work with dignity and respect. Your employees will work in an environment where they can be confident that workplace conflicts, disputes, quarrels, disagreements and complaints will be resolved effectively and speedily. Your organisation will develop a happy, healthy and harmonious culture and a reputation as a place where workplace conflicts are managed positively and resolved constructively.

Mediation improves employee engagement, inclusion and and wellbeing by:

  • Increasing job satisfaction due to open dialogue, mutual respect, collaborative working and offering a constructive remedy to workplace issues.
  • Empowering employees through collaborative dispute resolution and improved communication.
  • Employees and managers taking direct responsibility for the resolution of issues affecting them.
  • Reducing stress through effective and constructive conflict management and the building of empathy and emotional intelligence in team leaders and managers.

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We'd love to hear from you

Please complete this short form and we will be in touch with you to answer any questions that you have about the Resolution Framework.

As well as answering your questions, we can:

  • Organise a no obligation consultation meeting to walk you through the various resolution options.
  • Set up a free workshop for a team of your stakeholders to run though the resolution approach and answer their questions.
  • Share more case studies with you from organizations which have adopted the Resolution Framework™ including the BBC, KPMG, Aviva, Burberry, HSBC, TSB Bank, Hampshire Police, the Greater London Authority, Ordnance Survey (OS), plus numerous NHS trusts, universities, councils, NGOs and charities.