Training for your Resolution Centre

All the training you need to implement your Framework

Building a foundation of success

The Resolution Centre is the cornerstone of an effective Resolution Framework™, serving as a strategic hub for managing workplace conflicts and concerns. This multidisciplinary center brings together HR professionals, managers, and employee representatives who work collaboratively to drive a culture of constructive resolution.

Your Resolution Centre plays two vital roles:

Strategic: Overseeing the design, development, and evaluation of your Resolution Framework
Operational: Managing day-to-day case assessment, coordinating resolution processes, and ensuring consistent, fair outcomes

To succeed, your Resolution Centre needs team members equipped with the right skills and knowledge. Our training programs ensure your people have the expertise to transform workplace conflicts into opportunities for growth and positive change.

Training for your Resolution Centre

Becoming a Resolution Champion™

Triage Training™

Quality Conversations™

Conflict Management for Leaders™

Becoming a Resolution Champion™

This intensive 2-day course equips selected individuals to become trusted advisors within your Resolution Framework. Resolution Champions provide impartial guidance and support to colleagues navigating workplace challenges.

Key benefits:

Develop deep understanding of conflict dynamics and resolution pathways
Master essential conversational skills and emotional intelligence techniques
Learn to provide impartial support throughout the resolution process
Build confidence in handling complex workplace situations
Help create a culture where employees feel supported during difficult conversations

Suitable for anyone selected as a Resolution Champion, regardless of their role or position in the organization.

Triage Training™

Learn to effectively assess and route workplace issues using TCM’s proven Resolution Index™. This specialized training enables your Resolution Centre to make consistent, evidence-based decisions about the most appropriate resolution pathway for each case.

Key benefits:

Master the Resolution Index™ assessment criteria
Develop objective decision-making skills
Learn to identify appropriate resolution routes
Understand when to use early resolution vs. formal processes
Increase successful resolution rates through proper case routing

Ideal for HR professionals, ER specialists, and Resolution Centre staff responsible for case assessment and management.

Quality Conversations™

This highly interactive one-day course develops essential skills for navigating challenging workplace discussions. Learn to handle difficult conversations with confidence and achieve positive outcomes.

Key benefits:

Master techniques for preparing and conducting difficult conversations
Learn to give and receive feedback effectively
Develop skills to manage strong emotions and challenging behaviors
Build confidence in addressing performance issues
Acquire practical tools for preventing conflict escalation

Perfect for managers, HR professionals, and anyone who needs to handle challenging conversations as part of their role.

Conflict Management for Leaders™

Transform workplace disagreements into opportunities for growth and innovation. This comprehensive program helps leaders develop the skills to create a culture where productive conflict drives positive change.

Key benefits:

Understand the true costs and dynamics of workplace conflict
Learn to transform destructive conflict into productive dialogue
Master practical steps for disagreeing constructively
Develop skills to use conflict as a tool for cultural transformation
Create an environment where diverse perspectives thrive

Designed for senior leaders, managers, and anyone responsible for leading teams or driving cultural change.

I recently attended the training session on Quality Conversations and de-escalating conflict. The training was so informative and was useful not only for working situations, but life. It was deeply rewarding.

Ben, Quality Conversations training participant