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Welcome
The Resolution Framework™ by The TCM Group
The Story Of The Resolution Framework™
The Resolution Framework™ story is as remarkable as it is inspiring.
Meet The Team
Meet the wonderful people who make this innovative approach a reality.
How Does The Resolution Framework Work?
This page explains more plus watch a short explainer video.
The Benefits of The Resolution Framework™
Learn about benefits for your people, your customers and your organisation.
Case Studies and Customer Stories
Includes case studies from the BBC, Aviva, Burberry, Next, TSB, and the NHS
Awards, Accreditations, and Affiliations
The Resolution Framework™ has won countless awards. Learn more here.
The Resolution Framework™ In The Press
The Resolution Framework™ regularly features in HR and leadership journals.
The Resolution Framework™ is opensource (FREE).
Learn more
Services and Support
Award-winning consultancy services from The TCM Group.
Resolution Framework™ Opensource.
The multi award-winning Resolution Framework™ is available free of charge.
Resolution Framework™ Consultancy And Support.
We can assist you at every stage of integrating your Resolution Framework
The Resolution Review™.
A data driven and evidence based approach supporting design and delivery.
Developing Your Internal Mediation Scheme
We can help to to develop and integrate an internal mediation scheme.
Supporting Early Resolution.
We can help you to harness the power of dialogue and engagement.
Formal Resolution.
We can assist you to develop robust investigative and formal processes.
UK Resolution - The National Resolution Centre.
Delivering HR and legal support to small and medium sized organisations.
Training and development
A comprehensive portfolio of training and professional development
Resolution Centre Training.
The resolution centre is the powerhouse of your Resolution Framework.
People And Culture, HR and ER Team Training.
We help people professionals to optimise the Resolution Framework
Leadership And Management Training.
We offer a comprehensive portfolio of training and development.
Mediation and Facilitation Skills Training.
The benchmark standard for mediation and facilitation skills training
Investigation Skills Training.
We provide investigation skills training for managers, lawyers and HR.
Coaching Skills Training.
We offer fully accredited coaching skills qualifications.
Routes to Resolution™
Core training for your Resolution Centre.
brochure
Resolution Launchpad
Helping you get your Resolution Framework™ off the ground.
What is Resolution Launchpad
Learn more about how it works and the benefits it delivers
The Resolution Index®
Routes to Resolution™ Training
Quality Conversations™
The Resolution Hub
Insights, articles and case studies to support your resolution journey
The Evidence.
Learn more about the impact of the impact of the Resolution Framework
Resolution Framework FAQs.
Get answers to the most frequently asked questions abut the RF.
The Bookstore
A selection of books relating to HR, leadership, management and culture
Resolution In Action.
This page contains examples of the Resolution Framework™ in action
The Resolution Framework™ In The Press
The Resolution Framework is featured in numerous HR and leadership journals
Podcasts
Watch a selection of podcasts featuring David Liddle and the TCM team.
Resolution Resources
Click here to view a wide selection of articles and webinar recordings
Support for Health and Social Care Organisations.
We deliver specialist support to NHS and social care organisations.
Managing Conflict by David Liddle
The Resolution Framework features throughout David's best sellng book
Buy now
Welcome
The Resolution Framework™ by The TCM Group
The Story Of The Resolution Framework™
The Resolution Framework™ story is as remarkable as it is inspiring.
Meet The Team
Meet the wonderful people who make this innovative approach a reality.
How Does The Resolution Framework Work?
This page explains more plus watch a short explainer video.
The Benefits of The Resolution Framework™
Learn about benefits for your people, your customers and your organisation.
Case Studies and Customer Stories
Includes case studies from the BBC, Aviva, Burberry, Next, TSB, and the NHS
Awards, Accreditations, and Affiliations
The Resolution Framework™ has won countless awards. Learn more here.
The Resolution Framework™ In The Press
The Resolution Framework™ regularly features in HR and leadership journals.
The Resolution Framework™ is opensource (FREE).
Learn more
Services and Support
Award-winning consultancy services from The TCM Group.
Resolution Framework™ Opensource.
The multi award-winning Resolution Framework™ is available free of charge.
Resolution Framework™ Consultancy And Support.
We can assist you at every stage of integrating your Resolution Framework
The Resolution Review™.
A data driven and evidence based approach supporting design and delivery.
Developing Your Internal Mediation Scheme
We can help to to develop and integrate an internal mediation scheme.
Supporting Early Resolution.
We can help you to harness the power of dialogue and engagement.
Formal Resolution.
We can assist you to develop robust investigative and formal processes.
UK Resolution - The National Resolution Centre.
Delivering HR and legal support to small and medium sized organisations.
Training and development
A comprehensive portfolio of training and professional development
Resolution Centre Training.
The resolution centre is the powerhouse of your Resolution Framework.
People And Culture, HR and ER Team Training.
We help people professionals to optimise the Resolution Framework
Leadership And Management Training.
We offer a comprehensive portfolio of training and development.
Mediation and Facilitation Skills Training.
The benchmark standard for mediation and facilitation skills training
Investigation Skills Training.
We provide investigation skills training for managers, lawyers and HR.
Coaching Skills Training.
We offer fully accredited coaching skills qualifications.
Routes to Resolution™
Core training for your Resolution Centre.
brochure
Resolution Launchpad
Helping you get your Resolution Framework™ off the ground.
What is Resolution Launchpad
Learn more about how it works and the benefits it delivers
The Resolution Index®
Routes to Resolution™ Training
Quality Conversations™
The Resolution Hub
Insights, articles and case studies to support your resolution journey
The Evidence.
Learn more about the impact of the impact of the Resolution Framework
Resolution Framework FAQs.
Get answers to the most frequently asked questions abut the RF.
The Bookstore
A selection of books relating to HR, leadership, management and culture
Resolution In Action.
This page contains examples of the Resolution Framework™ in action
The Resolution Framework™ In The Press
The Resolution Framework is featured in numerous HR and leadership journals
Podcasts
Watch a selection of podcasts featuring David Liddle and the TCM team.
Resolution Resources
Click here to view a wide selection of articles and webinar recordings
Support for Health and Social Care Organisations.
We deliver specialist support to NHS and social care organisations.
Managing Conflict by David Liddle
The Resolution Framework features throughout David's best sellng book
Buy now
Podcasts
Watch a selection of podcasts featuring David Liddle and the TCM team.
09 Oct 2023
Taking the grief out of grievance
In this podcast, David Liddle is not one to beat about the bush as he identifies the root cause of toxicity in organisations: organisations get the culture and behaviours they deserve. In order to create a turnaround, transformational justice is what David works towards.
Listen
15 May 2023
Toxic and transformational cultures
In this podcast, Coaching Culture co-founder Jo Wright is joined by David Liddle, founder and CEO of the TCM Group. David was named as one of the Top 20 HR Most Influential Thinkers in 2021 and a Thinkers50 Radar Thinker in 2022. He is the author of two highly acclaimed books: 'Managing Conflict', and 'Transformational Culture' which was shortlisted at The Business Book Awards 2022. In this episode, David and Jo discuss how organisations are fully waking up to the opportunities and possibilities of cooperation, collaboration and building trust from engaging in meaningful and resolute dialogue. When faced with workplace conflict, reflect on what could be the systematic, structural, institutional and cultural factors that are causing differences and disagreements. And then think about how to embrace and engage with conflict positively to unlock innovation and creativity…
Listen
09 Jan 2023
Getting culture right for the decade ahead with David Liddle
David’s vision for The TCM Group continues to be focused on helping organisations to develop purpose driven, values based and person centred cultures. Originating from Nottingham in the East Midlands in the U.K., David has extensive experience of cultural transformation, conflict resolution and leadership development. In the early nineties, David established Leicestershire Mediation Service – one of the first community mediation schemes in the UK.
Listen
16 Dec 2022
Reflections on 2022 with David Liddle
This podcast looks back at 2022: on the role of trust in the workplace, the impact of shifting employee values across generations at work, the Great Resignation and the employee value proposition, the significant challenges of building skills for the future, and the continuing importance of diversity and inclusion.
Listen
07 Jul 2022
Transformational Culture with David Liddle
In this podcast, David and Thiago discuss good company culture, the importance of purpose and how to change formal procedures into something better.
Listen
30 Jun 2022
Transforming Culture in a Hybrid Working Environment
David has spent the last 30 years reframing HR systems, management processes, and leadership behaviours and we explore this journey in some detail throughout the episode. His vision for TCM was, and still is, to reduce the negative impact of conflicts and complaints by creating the conditions for employees and managers to have quality conversations.
Listen
18 May 2022
Is your HR department outdated? with David Liddle
Listen
18 May 2022
Improving and Transforming Organisational Cultures with David Liddle
Listen
18 May 2022
The Power of Mediation and Communication in Business with David Liddle
Listen
18 May 2022
Managing Conflict with David Liddle
Listen
18 May 2022
Thinkers50 Radar 2022 LinkedIn Live Series
Listen
18 May 2022
The HR Book Club – David Liddle discusses “Transformational Culture”
Listen
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