Case studies and customer stories:

Recognising the critical role that people managers play in shaping team engagement, performance, and wellbeing, Landmarc sought a tailored training solution. The success of the programme was evident.

When a global organisation championing human rights needed to strengthen its leadership capabilities, they turned to TCM for a bespoke solution that would empower their managers to navigate complex performance conversations with confidence and compassion.

Through expert training and hands-on assessments, we empowered participants from a range of internal teams with the confidence and capability to become skilled mediators and communicators.

The KSC team identified an opportunity to build their confidence in offering coaching to leaders, moving beyond providing answers and instead fostering a culture of self-reflection and ownership. 

Discover how The TCM Group delivered a fast, inclusive, and highly effective mediation service —ensuring clear communication, trust, and lasting workplace harmony for a national children's support organisation.

Recognising the importance of a healthy workplace culture, LSESU sought professional mediation support to resolve a complex conflict between colleagues who were also friends.

Rotary partnered with The TCM Group to deliver our Practical Mediation Skills Course, supporting their mission and members.

Leadership skills aren't innate—they must be cultivated with care and intention. For Historic Royal Palaces (HRP), custodians of some of Britain's most treasured historical sites, effective leadership makes the difference between merely maintaining these iconic locations and truly bringing history to life for generations to come.

The London Borough of Hounslow's experience demonstrates that while changing established practices is challenging, the rewards - in terms of improved relationships, better alignment with values, and more satisfactory outcomes - make it a journey worth undertaking. Their story serves as an inspiration and a practical guide for other organisations looking to revolutionise their approach to workplace conflict. It shows that with vision, persistence, and a willingness to learn, it's possible to create a more compassionate, effective, and values-driven workplace.

Womankind Worldwide partnered with TCM to develop a comprehensive leadership programme that would align their internal practices with their feminist values. The organisation recognised that their line managers needed more than just standard management training—they needed tools and approaches that would help them champion cultural transformation.

The London Borough of Hounslow's experience demonstrates that while changing established practices is challenging, the rewards - in terms of improved relationships, better alignment with values, and more satisfactory outcomes - make it a journey worth undertaking. Their story serves as an inspiration and a practical guide for other organisations looking to revolutionise their approach to workplace conflict. It shows that with vision, persistence, and a willingness to learn, it's possible to create a more compassionate, effective, and values-driven workplace.

Traditional grievance procedures have been dividing and destroying our organisations for too long. The organisational cost mounts, exhibiting financial, mental, and social implications. Outcomes are enforced on parties, meaning that oftentimes conflicts continue to fester and root issues are left masked. Ultimately, the human aspect is lost.