Case studies and customer stories:

showcasing the benefits of early dispute resolution

This section of the Resolution Framework website contains stories and case studies from organisations who have worked with TCM to adopt the Resolution Framework™. We hope you enjoy learning about its impact and benefits of alternative dispute resolution, from people who have had the vision and the desire to put their people and their values first – people just like you.

Restoring Workplace Harmony: A Council’s Success with Mediation and Coaching
A mediation was undertaken at Islington Council to address a breakdown in a relationship. The outcome? A transformative experience for both parties.
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Transforming Tensions: Mediation in Action at a Leading Financial Firm
A leading organisation in the financial sector, specialising in originating and managing buy-to-let mortgages for institutional funding partners, recognised the importance of fostering a positive and collaborative work environment.
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Building Internal Mediation Capability at Kier Group
To equip their new internal mediation team with the necessary expertise, Kier Group partnered with The TCM Group for a two-day, in-person Practical Mediation Skills training course.
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Quality Conversations, Exceptional Care: Action for Children’s Journey with TCM
Action for Children partnered with TCM's Engage Leadership in early 2023 to implement their specialised Quality Conversations training programme, aiming to transform how staff approach challenging interactions.
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How LabGenius Supercharged Success with Coaching — Lessons For Startups
In the dynamic world of biotech startups, strong leadership and communication skills can be just as critical as scientific breakthroughs.
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Bringing Dialogue to the Forefront: Watershed & The Resolution Framework™
Watershed is transforming how workplace conflict is handled with TCM’s innovative Resolution Framework™, moving from formal grievances to constructive dialogue. Through Routes to Resolution Training, employees are gaining the skills and confidence to resolve disputes early—creating a healthier, more collaborative work environment.
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South Doc Services: Honing Investigation Skills in Healthcare
Recognising the need for robust investigation skills as a healthcare provider, SDS continues to be a partner with us for successful Core Investigation Skills training.
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Transforming NHS Culture: A Journey with TCM’s Culture Catalysts™
Discover how TCM empowered NHS leaders across four cohorts to become Culture Catalysts™, giving them the tools and confidence to drive meaningful cultural transformation in their healthcare systems.
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Enhancing Investigative Excellence in the Metropolitan Police Service
For nearly a decade, TCM has been a trusted training partner for the MPS, delivering expert-led programmes in mediation, team facilitation, and most recently, Advanced Investigation Skills.
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Training Triumph: Alight’s Commitment to Workplace Investigations
Alight partnered with us to equip their teams with the essential skills to conduct thorough, just, and trauma-informed investigations, with overwhelming success.
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KPMG Transforms Workplace Conflict Through Routes to Resolution
When KPMG decided to modernise their approach to workplace disputes, they didn't just want to update policies - they aimed to fundamentally transform their organisational culture.
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United by Purpose: AfriKids’ Leadership Development Success Story
Engage Leadership hosted AfriKids for a special away day that brought together team members from Ghana and the UK to learn how to empower their junior managers to step confidently into leadership roles while staying true to their core values of integrity, unity, and impact.
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