Case studies and customer stories:

showcasing the benefits of early dispute resolution

This section of the Resolution Framework website contains stories and case studies from organisations who have worked with TCM to adopt the Resolution Framework™. We hope you enjoy learning about its impact and benefits of alternative dispute resolution, from people who have had the vision and the desire to put their people and their values first – people just like you.

London Borough of Hounslow:
The London Borough of Hounslow's experience demonstrates that while changing established practices is challenging, the rewards - in terms of improved relationships, better alignment with values, and more satisfactory outcomes - make it a journey worth undertaking. Their story serves as an inspiration and a practical guide for other organisations looking to revolutionise their approach to workplace conflict. It shows that with vision, persistence, and a willingness to learn, it's possible to create a more compassionate, effective, and values-driven workplace.
Feminist Leadership in Action: The Womankind Worldwide Story
Womankind Worldwide partnered with TCM to develop a comprehensive leadership programme that would align their internal practices with their feminist values. The organisation recognised that their line managers needed more than just standard management training—they needed tools and approaches that would help them champion cultural transformation.
London Borough of Hounslow:
The London Borough of Hounslow's experience demonstrates that while changing established practices is challenging, the rewards - in terms of improved relationships, better alignment with values, and more satisfactory outcomes - make it a journey worth undertaking. Their story serves as an inspiration and a practical guide for other organisations looking to revolutionise their approach to workplace conflict. It shows that with vision, persistence, and a willingness to learn, it's possible to create a more compassionate, effective, and values-driven workplace.
Hannah Cotton
Redefining Resolution with the BBC
Traditional grievance procedures have been dividing and destroying our organisations for too long. The organisational cost mounts, exhibiting financial, mental, and social implications. Outcomes are enforced on parties, meaning that oftentimes conflicts continue to fester and root issues are left masked. Ultimately, the human aspect is lost.
Striking a Balance
In the heart of every human rights organisation lies a passionate team of individuals who have dedicated their lives to fighting injustice and championing the cause of the marginalised.
Case study,Private Sector
Burberry develops a Resolution Framework™
Case study
Nationwide Building Society introduces a restorative approach to resolution
Case study
Changing Culture with Aviva
Public Sector
Reframing policies at The Royal College of Paediatrics & Child Health
Public Sector
TCM’s Respect and Resolution Policy adopted by NHS Wales
Public Sector
North East Lincolnshire Council integrate a Resolution Framework
Private Sector
TSB Bank integrate TCM’s award winning Resolution Framework
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