Case studies and customer stories:

showcasing the benefits of early dispute resolution

This section of the Resolution Framework website contains stories and case studies from organisations who have worked with TCM to adopt the Resolution Framework™. We hope you enjoy learning about its impact and benefits of alternative dispute resolution, from people who have had the vision and the desire to put their people and their values first – people just like you.

Hannah Cotton
Redefining Resolution with the BBC
Traditional grievance procedures have been dividing and destroying our organisations for too long. The organisational cost mounts, exhibiting financial, mental, and social implications. Outcomes are enforced on parties, meaning that oftentimes conflicts continue to fester and root issues are left masked. Ultimately, the human aspect is lost.
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Case study,Private Sector
Burberry develops a Resolution Framework™
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Case study
Nationwide Building Society introduces a restorative approach to resolution
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Case study
Changing Culture with Aviva
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Public Sector
Reframing policies at The Royal College of Paediatrics & Child Health
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Public Sector
TCM’s Respect and Resolution Policy adopted by NHS Wales
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Public Sector
North East Lincolnshire Council integrate a Resolution Framework
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Private Sector
TSB Bank integrate TCM’s award winning Resolution Framework
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Private Sector
Aviva are leading the way in workplace resolution
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Public Sector
London Ambulance Service adopt TCM’s Resolution Framework™
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